Celebrating with Air France 20 years of the Airport Paris Hub
This year, the Hub at Paris CDG Airport celebrates 20 years since its inauguration on March 31, 1996, the first flight was to Geneva.
The growth of the flight flow in the Hub of Air France can be verified in the number of connections that are made from him. In the year 1996, 1886 connections were made from the Hub and today that number has risen to 25,000 weekly connection opportunities.
To celebrate this anniversary, Air France has implemented an investment plan to improve the experience of the 100,000 passengers passing through each day.
The Air France hub at Paris airport
The large flow of passengers at the hub of Paris airport is possible thanks to the organization and distribution of 60 flights per hour.
To increase traffic, 7 connecting banks have been organized throughout the day, while involving a risk, the excellent organization and precision of the control center of the Hub of Air France allows to operate 60 flights per hour to 27 destinations within the region.
“The CDG hub is the most powerful in Europe based on schedule and network density. The hub has managed to reinvent itself, stay flexible, and anticipate the demands of customers.
Air France-KLM Group CEO Jean-Marc Janaillac
Connection with the world
To facilitate access to the flight network, the Air France Hub at Paris – Charles de Gaulle Airport connects with the TGV network, the Thalys to Brussels and the regional express train network (RER).
There is also a HubWay between Paris-Charles de Gaulle and Amsterdam-Schipol airports, connected with 12 regular daily flights and coordinated to achieve the best possible connection with the flights in each Hub.
The network that Air France and KLM jointly offer reaches 320 destinations in 114 countries. Only in South America do they offer connections to 13 destinations in South America with more than 120 weekly frequencies.
News for passengers
As the company’s most important hub at the international level, Air France is constantly investing to improve the efficiency and service delivered to its passengers in this important hub.
Many times airports are the place where passengers spend much more time than in the air. It is the equivalent of a large hotel in which no one sleeps, where most passengers spend their time in the lobby and in the public areas.
The teamwork has given the results to better serve the passengers in transit through the airport.
To maintain excellence and improve the passenger experience, the infrastructure has been modernized and specialized services developed for the needs of each passenger.
Only during 2016 have invested more than 40 million euros, within the priorities is improving the experience at the airport using digital technologies.
Paris-Charles de Gaulle Airport offers free WIFI in public areas and private signs for Air France lounges.
The plan is to continue the modernization of computer systems and lounges by 2020.
This modernization has included the installation of auto service stations and the equipment of the staff with tablets with access to the files of each passenger to provide an efficient and personalized attention.
The ADP group wants to implement the automatic face recognition system by June, which would accelerate and automate the passport control system and with this the long rows would be reduced.
The improvement plan has improved the 8 first class lounges and has created a Lounge for passengers with long connections in Terminal 2E.
Here you can check more details of the Instant Lounge
We visited one of seven Business Class Lounges, the largest VIP lounge on the network in Hall M of Paris-Charles de Gaulle Terminal 2E.
It was designed by Noé Duchaufour-Lawrance, The Première lounge has 3,000 square meters won the Skytrax award for the best lounge in 2015.
It offers Clarins treatments and showers, wines and dishes selected by the famous chef Alain Ducasse and a special area to relax in charge Of Biological Research.
A special service has been developed for the more than 60,000 children traveling alone each year and a center of over 3,000 square meters to make their waiting more entertaining and safe.
It includes rooms with games, Play Station stations, TV and rest areas.
Best connections within the airport
The collaboration between Air France and CDG has improved the passenger experience at the airport.
The Hub Paris-Charles de Gaulle has simple and organized connections, a minimum waiting time, 95% of the flights that arrive direct and do not in remote.
All Air France operations and SkyTeam partners are grouped in the East wing of the airport, reducing transit time within the airport.
Flights within Europe and the Schengen area are grouped into 2F and 2G terminals, and international flights into Terminal 2e.
The areas between terminals 2E and 2F are separated, so when arriving in the Schengen area there is no need to go through identity control again. Once inside terminal 2E can be connected in two minutes with the doors K, L or M by a train.
Signs have been optimized by adding more languages, being one of the few airports considering the diversity of its passengers, even added signage in Chinese this year.
224 million euros have been invested in a new automated baggage system in Terminal 2E and L-doors to organize the more than 100,000 pieces of luggage per day arriving at Paris airport.